Synadia Cloud Frequently Asked Questions (FAQ)

General

What is NGS? What is Synadia Cloud?

NGS is a global, multi-cloud, multi-geo NATS.io service.

Synadia Cloud allows you to monitor and manage Streams, Consumers, Accounts, Users, Imports, Exports and more on NGS.

You can sign up for a Synadia Cloud at https://cloud.synadia.com.

How can I use the Synadia Cloud API?

Once you have logged into Synadia Cloud, you can view the API Docs

You can authenticate to the Synadia Cloud API using a Personal Access Token as a Bearer Token.

The Control Plane Go SDK is also compatible with Synadia Cloud using the following settings to authenticate:

ctx := context.WithValue(context.Background(), syncp.ContextServerVariables, map[string]string{
 "baseUrl": "https://cloud.synadia.com",
})
ctx = context.WithValue(ctx, syncp.ContextAccessToken, "your-personal-access-token")

NATS Accounts and Users

How does Synadia Cloud store and use NATS Account and User Keys?

Synadia Cloud encrypts all Account and User keys using 256-bit encryption.

Account Keys are used to sign Users but never leave the application.

User Keys are included in Credentials File Downloads.

How can I import Accounts and Users from NSC?

The Synadia Control Plane CLI can be used to Import from NSC.

Imported Accounts must have limits set that fit into your Team's plan.

When using the Control Plane CLI, set the --server flag or set the SCP_SERVER environment variable to https://cloud.synadia.com.

Can I manage Synadia Cloud Accounts and Users with NSC?

No. Synadia Cloud supports managing Accounts and Users with its UI and API.

Migrating NGS Accounts from app.ngs.global

NGS Accounts that were created on app.ngs.global will be migrated to Synadia Cloud in the coming months. This will be a non-disruptive migration.

Can I migrate to Synadia Cloud today?

You can migrate free app.ngs.global Accounts using the Synadia Control Plane CLI to Import from NSC.

When using the Control Plane CLI, set the --server flag or set the SCP_SERVER environment variable to https://cloud.synadia.com.

Imported Accounts must have limits set that fit into your Team's plan. If you are on a paid plan, please contact support@synadia.com to inquire about migrating early.

How will I know when my account will be migrated to Synadia Cloud?

We will email users prior to migrating Accounts to Synadia Cloud.

How can I prepare for the migration

Sign up for a Synadia Cloud account using the same email address that you used to sign up with on app.ngs.global. Once the migration has been completed, your app.ngs.global Accounts will appear in Synadia Cloud.

After my account has been migrated, can I still use NSC to manage it?

Yes. Synadia Cloud will be adding functionality prior to the migration that will allow migrated Accounts to continue to work with NSC.

You will be able to choose if and when you want to transition to managing your Accounts using the Synadia Cloud UI/API.